Refund policy

Return & Refund Policy
At Gerocmall, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund guidelines below.
1. Return Window
  • You have 30 days from the date you received your item to request a return.
  • Requests made after 30 days will unfortunately not be eligible for a refund or exchange.
2. Return Eligibility
To qualify for a return, your item must meet the following conditions:
  • It must be unused, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all tags attached.
  • You must provide the receipt or proof of purchase.
3. Non-Returnable Items
Certain types of items cannot be returned for hygiene or safety reasons:
  • Perishable goods (such as food, flowers, or plants).
  • Custom products (such as special orders or personalized items).
  • Personal care goods (such as beauty products or intimate apparel).
  • Gift cards and sale items.
4. Return Process
  1. Contact our customer support team at drayersalt4773@outlook.com to request a return.
  2. If your return is accepted, we will send you instructions on how and where to send your package.
  3. Please mail your return item to our official address:
    Gerocmall Returns
    4 Watt Street, Burnley, BB12 8AA, United Kingdom
Note: Items sent back to us without first requesting a return will not be accepted.
5. Shipping Costs for Returns
  • Customers are responsible for paying their own shipping costs for returning items.
  • Shipping costs from your original order (such as our $5.99 USD standard shipping fee) are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Refunds & Processing
  • Once we receive and inspect your returned item, we will email you to notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed automatically to your original method of payment within 5–7 business days.
7. Contact Us
For any questions regarding returns or refunds, please contact us:
  • Email: drayersalt4773@outlook.com
  • Address: 4 Watt Street, Burnley, BB12 8AA, United Kingdom